This Privacy Policy explains how Pedal Pro Service processes personal data when you use our website, contact us, or request bicycle servicing and repairs. It applies to inquiries, bookings, workshop visits, and related service administration.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in some circumstances and ask for clarification about how your data is used.
To protect privacy, we may ask for information needed to confirm your identity and understand your request. If a request cannot be fully satisfied, we will explain the reason where required by law.
We retain personal data for the period needed to manage the service relationship, complete workshop records, handle payment and accounting matters, and meet legal or operational requirements. When data is no longer needed, we delete it or anonymize it where appropriate.
We may update this Privacy Policy from time to time to reflect changes in our services, processing practices, or legal requirements. The revised version will apply from the date it is posted, unless a different effective date is stated.
We may collect identification and contact details, bicycle and service information, appointment details, payment-related records, and communications with us. Where needed for inspection or repair, we also process information about the bicycle’s condition, requested work, and service history.
We receive data from service inquiries, intake forms, phone calls, email messages, contact form submissions, drop-in visits, and the bicycle inspection and repair process. We may also generate internal notes, service summaries, and records of work completed, quotations, and collection details.
Our site may use essential cookies, functional cookies, and limited analytics cookies. These cookies help maintain security, remember basic preferences, support contact and booking forms, and understand general site performance. We do not use cookies to collect more information than is reasonably needed for these purposes.
You can manage cookies through your browser settings and, where available, on-site preference tools. Some cookies are necessary for basic site functions, and limiting them may affect form submission, session stability, or other site features.
We use personal data to respond to inquiries, arrange service appointments, inspect bicycles, prepare and confirm the scope of work, carry out repairs and adjustments, issue service summaries, manage payments, maintain workshop records, support site functionality, and meet legal or accounting obligations. We may also use limited data to improve service coordination and internal recordkeeping.
We may share personal data with payment processors, communication providers, hosting or technical support services, and other operational partners that assist with bookings, site maintenance, or workshop administration. These parties are expected to use the data only for the services they provide to us and to protect it appropriately.
We may disclose personal data where required by law, court order, regulatory request, or similar legal process. We may also share information when necessary to establish, exercise, or defend legal claims.
